Payment Policy – Catch Home Design LLC

We aim to provide a smooth and secure checkout experience. Please review our payment policy below:

Accepted Payment Methods

• We accept all major credit and debit cards:

  • Visa

  • Mastercard

  • American Express

• Payments are securely processed via Stripe, a trusted and encrypted payment gateway.

Payment Security

• Your security is our priority.

• All transactions are SSL encrypted and processed using PCI-compliant protocols through Stripe.

• We never store your payment information on our servers.

Payment Processing

• Payment is charged immediately upon checkout.

• Please ensure your billing information is accurate to avoid processing delays.

• Orders will not be confirmed until payment has been successfully processed.

Sales Tax

• Sales tax is calculated based on the shipping address entered during checkout.

• The exact tax amount will be displayed before you confirm your order.

Order Cancellation

• Orders may be canceled within 1 hour of placement.

• To cancel, contact us immediately at contact@catchhomedesign.com.

• After 1 hour or once processing begins, cancellations are no longer possible.

Refunds

• For eligible items, refunds are available within 30 days of purchase, if returned in original condition.

• Refunds will be issued to the original payment method.

• For full details, please see our Returns & Refunds Policy.

Payment Disputes

• If you notice an incorrect charge or have a payment issue, contact us first at contact@catchhomedesign.com.

• We are here to help resolve issues quickly and fairly before involving your bank.

Customer Support

• For payment-related questions, reach out anytime:

  • Email: contact@catchhomedesign.com

  • Phone: (888) 588-3435

  • Hours: Monday–Friday, 8:00 AM – 5:00 PM (PST)