Frequently Asked Questions
Frequently Asked Questions (FAQ)
Catch Home Design LLC
1. What type of furniture do you sell?
We offer a curated selection of modern and contemporary furniture, including sofas, beds, dining sets, coffee tables, and more—chosen for both style and comfort.
2. Where do you ship from?
All items ship directly from our vendor warehouses in Vernon, Los Angeles, and City of Industry, California, ensuring fast and efficient delivery.
3. How long does delivery take?
Standard delivery takes 1–12 business days, depending on your location and product availability.
📦 Tracking details will be emailed once your order ships.
4. Do you offer white-glove delivery and assembly?
Yes, we offer white-glove delivery and assembly upon request. Contact us to arrange this service for an additional fee.
5. What payment methods do you accept?
We accept the following payment options:
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Visa, Mastercard, American Express
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Apple Pay & Google Pay
All transactions are securely processed through Stripe.
6. Can I cancel or return my order?
Yes, returns are accepted within 30 days of delivery, under these conditions:
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Items must be unused, unassembled, and in original packaging
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A 25% restocking fee applies
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Return shipping is the customer’s responsibility
For full terms, please see our Return & Refund Policy
7. Will I be charged sales tax?
Yes. Sales tax is automatically calculated based on your shipping address and shown before completing your order.
8. Is my payment information secure?
Absolutely. All payments are processed using Stripe’s PCI-compliant and SSL-encrypted platform.
🔒 We do not store your payment details.
9. What should I do if my item arrives damaged?
Please inspect your item at the time of delivery. If damage is found:
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Take clear photos
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Contact us immediately at 📧 contact@catchhomedesign.com
We’ll guide you through the claims process quickly and professionally.
10. How can I contact Catch Home Design support?
We’re here to help! Contact us anytime during business hours:
📧 Email: contact@catchhomedesign.com
📞 Phone: (888) 588-3435
🕒 Hours: Monday–Friday, 8:00 AM – 5:00 PM (PST)