Having an Issue with Your Order?

At Catch Home Design, your satisfaction is our top priority. If you experience any issues with your order, we're here to help you resolve it quickly and professionally.

🛠 Common Order Issues We Can Help With:

• Damaged or defective items upon delivery

• Missing parts or items

• Incorrect product received

• Delays or no delivery updates

• Assembly concerns

• Refunds or exchanges

📦 Steps to Report an Issue:

1. Inspect your order immediately upon delivery.
   If something appears damaged or incorrect, do not discard the packaging and take clear photos of the product and its box.

2. Document the issue.
   If damage is visible at delivery, please write a note on the delivery receipt (e.g., “Damaged upon arrival” or “Wrong item delivered”).

3. Contact our support team within 48 hours of delivery.
   Send us the following details:

   • Your order number

   • A brief description of the issue

   • Photos of the item and packaging

   • Any delivery documentation with damage notes

📞 How to Reach Us:

• Email: contact@catchhomedesign.com

• Phone: (888) 588-3435

• Business Hours: Monday–Friday, 8:00 AM – 5:00 PM (PST)

🕒 Resolution Timeframe:

Once we receive your claim, our team will review the details and respond within 1–3 business days with next steps. Depending on the situation, we may offer:

• A replacement

• A repair solution

• A refund or store credit

🛑 Important Notes:

• Claims submitted after 48 hours may not qualify unless damage was clearly documented during delivery.

• Signing the delivery receipt as “Received in Good Condition” may limit your claim eligibility.

• Keep all packaging until the issue is resolved.

If you need assistance at any point, don’t hesitate to reach out. We’re here to make things right.