Shipping Policy

Local Delivery & Claims Policy

Effective Date: May 6, 2025

At Catch Home Design, we aim to make your local delivery experience smooth, transparent, and reliable. Please read the following information regarding local delivery, pickup options, delivery conditions, and how to handle claims or damage issues.

Local Delivery Overview

Items listed as in stock on CatchHomeDesign.com are updated in real-time from our vendor warehouses located in Vernon, Los Angeles, and City of Industry, California. These products are eligible for free local delivery within select zip codes.

We also offer a 30-day return policy for items in their original condition and packaging. Manufacturing defects may qualify for an exchange.

Delivery & Pickup Options

You may choose to:

Pick up your order at:
📍 4744 Lennox Blvd, Lennox, CA 90304
Receive free local ground delivery, which includes:
- Drop-off at main entrance, porch, garage, or driveway
- An appointment or signature may be required

To schedule an order or pickup, please call us at 📞 (888) 588-3435.

Free Shipping & Estimated Delivery Time

Handling Time: 1–2 business days
Transit Time: 0–3 business days
Total Delivery Time: 1–5 business days (depending on your location)

Appointment or signature may be required.

Signature & ID Requirements

A signature and government-issued photo ID are required at the time of delivery or pickup.
The name on the ID must match the credit/debit card used for the purchase.
If someone else will receive the order, the purchaser must email their ID and the recipient’s full name to:
📧 contact@catchhomedesign.com

Special Delivery Conditions

If any of the following apply, contact us before your scheduled delivery:

In-home delivery or assembly required
Stairs (1 flight or more)
Sharp/narrow turns or gravel driveways
Gated communities or high-rise condos

Additional handling fees may apply. Call 📞 (888) 588-3435 or email 📧 contact@catchhomedesign.com

Inspecting Your Delivery

To protect your purchase, we recommend the following upon delivery:

Inspect all items immediately upon delivery
If damage is visible, write “Damaged upon arrival” on the delivery receipt
If the item is severely damaged or incorrect:
- Take photos while it’s still packaged
- Refuse the delivery
If the driver refuses to wait, write “Truck driver refused to wait” on the receipt

If Damage or Missing Items Are Found

Mark the issue on the delivery receipt (e.g., “Product damaged” or list missing items)
Retain the original packaging
Take clear photos immediately
Contact us within 48 hours at:
- 📞 (888) 588-3435
- 📧 contact@catchhomedesign.com

Claims cannot be processed if the receipt is signed “Received in Good Condition” or if the original packaging is not kept.

Unavailable or Refused Deliveries

You must be ready to accept delivery within 1–3 weeks of your order being ready
Carriers will contact you to schedule delivery
If you're unavailable, you have 3 days to reschedule
After 3 days, storage or redelivery fees may apply

If you refuse a delivery that is not defective or damaged, you will be responsible for:

Round-trip shipping costs
25% restocking fee
Daily storage fees (if applicable)

Claims Policy

Claims must be filed within 48 hours of delivery
Include:
- A completed Claim Form (available upon request)
- Clear photographs of any damage
- Delivery receipt with noted issue

Claims are reviewed within 3–5 business days by our Claims Department.
Note: Sales staff and delivery personnel are not authorized to approve claims.

You must confirm receipt of your claim by calling us.
If the driver refuses to wait, note “Truck driver refused to wait” and refuse the delivery.

If you sign the delivery slip without noting any issues, you are accepting the shipment as-is. Any replacement or repair costs will be your responsibility.

Final Notice

Catch Home Design is not responsible for damage claims if no issues are documented at delivery or if packaging is discarded.
All sales are final.