Payment Policy
Payment Policy
Catch Home Design LLC
At Catch Home Design, we strive to provide a secure and seamless checkout experience. Please review our Payment Policy to understand how payments are processed, handled, and protected.
Accepted Payment Methods
We accept the following major credit and debit cards:
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Visa
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Mastercard
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American Express
All payments are securely processed through Stripe, a trusted and encrypted third-party payment gateway.
Payment Security
Your security is our top priority.
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All transactions are protected by SSL encryption
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Payments are processed via PCI-compliant protocols
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We do not store any payment information on our servers
Payment Processing
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Payments are charged immediately upon checkout
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Ensure your billing information is accurate to avoid delays
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Orders are not confirmed until successful payment authorization
Sales Tax
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Sales tax is calculated based on the shipping address entered at checkout
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The exact tax amount will be shown before final order confirmation
Order Cancellation
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Orders may be canceled within 1 hour of placement
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To request a cancellation, contact us immediately at
📧 contact@catchhomedesign.com
After 1 hour or once the order begins processing, cancellations are no longer possible.
Refunds
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Refunds are available on eligible items returned within 30 days of purchase, in original condition and packaging
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Refunds will be issued to the original payment method
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For full terms, please refer to our Return & Refund Policy
Payment Disputes
If you notice an incorrect charge or billing issue:
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Please contact us before opening a dispute with your bank
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We will work to resolve the issue promptly and fairly
📧 contact@catchhomedesign.com
Customer Support
For any payment-related questions or assistance, we’re here to help:
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📧 Email: contact@catchhomedesign.com
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📞 Phone: (888) 588-3435
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🕒 Hours: Monday – Friday, 8:00 AM – 5:00 PM (PST)